Refund Policy

Effective Date: January 15, 2025

At Ligthrer, we are committed to delivering exceptional holographic interface solutions and digital technology services. This Refund Policy outlines the circumstances under which refunds may be requested and the procedures for processing such requests.

By purchasing our products or services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Principles

Ligthrer stands behind the quality of our products and services. We want you to be completely satisfied with your purchase. However, due to the nature of digital products, customized technology solutions, and professional services, refund eligibility is subject to specific conditions outlined below.

2. Refund Eligibility by Product/Service Type

2.1 Digital Products and Software

Standard Digital Products:

• Refund Period: 14 days from date of purchase
• Conditions: Refunds available if the product has not been downloaded, accessed, or activated
• Non-Refundable: Once downloaded, accessed, or license keys have been revealed, products are non-refundable unless defective

Defective Digital Products:

• If a digital product is defective or does not function as described, we will provide a full refund or replacement
• You must provide detailed information about the defect and allow us a reasonable opportunity to resolve the issue
• Refund requests for defective products must be submitted within 30 days of purchase

2.2 Subscription Services

Monthly Subscriptions:

• Refund Period: 7 days from initial subscription date (first-time subscribers only)
• Renewal: Automatic renewals are non-refundable. Cancel before the renewal date to avoid charges
• Prorated Refunds: Not available for partial subscription periods

Annual Subscriptions:

• Refund Period: 30 days from initial subscription date (first-time subscribers only)
• Renewal: Automatic renewals are non-refundable. Cancel at least 7 days before renewal date
• Prorated Refunds: Available within the first 60 days on a case-by-case basis

2.3 Custom Development and Consulting Services

Project-Based Services:

• Refunds determined by project milestones and contract terms
• Payment for completed milestones is non-refundable
• Deposits may be partially or fully refundable depending on work completed
• Specific refund terms will be outlined in individual service agreements

Consulting Hours:

• Prepaid consulting hours are non-refundable once services begin
• Unused prepaid hours may be refunded if requested within 90 days of purchase and no services have been rendered

2.4 Training and Educational Materials

Online Courses and Workshops:

• Refund Period: 14 days from purchase or before 25% course completion, whichever comes first
• Conditions: Course must not have been substantially consumed or completed
• Live Events: Non-refundable within 48 hours of event start time

3. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Customized or personalized products and services tailored to your specific requirements
• Services that have been fully rendered or substantially completed
• Digital products that have been downloaded, accessed, or activated
• Third-party products or services purchased through our platform
• Promotional or discounted items marked as "final sale"
• Gift cards, vouchers, and credit packages
• Domain registration and hosting services (subject to provider policies)

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit a refund request through one of the following methods:
   • Email: [email protected]
   • Phone: +6903420144
   • Contact form on our website: ligthrer.com/contact
2. Provide Required Information:
   • Your full name and contact information
   • Order number or transaction ID
   • Date of purchase
   • Product or service name
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Await Review: Our team will review your request within 3-5 business days
4. Provide Additional Information: You may be contacted for additional details or documentation
5. Receive Decision: You will be notified of the approval or denial of your refund request

4.2 Refund Processing Timeline

Total time from request to receipt of funds typically ranges from 12-24 business days.

5. Refund Methods

Approved refunds will be processed using the original payment method whenever possible:

• Credit/Debit Cards: Refunds will be credited to the original card used for purchase
• PayPal: Refunds will be sent to the original PayPal account
• Bank Transfer: Refunds will be sent to the originating bank account
• Alternative Methods: In cases where the original payment method is unavailable, we will work with you to arrange an alternative refund method

Note: Transaction fees, currency conversion fees, and other third-party charges are non-refundable.

6. Partial Refunds

In certain circumstances, partial refunds may be granted:

• Products or services with minor defects that do not significantly impact functionality
• Subscription services canceled mid-cycle (at our discretion)
• Project-based services where some milestones have been completed
• Bundled products where only some components are eligible for refund

Partial refund amounts will be determined based on:

• The extent of product/service usage
• Work completed and resources allocated
• Time elapsed since purchase
• Fair market value of services rendered

7. Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your financial institution. Chargebacks:

• May result in immediate suspension or termination of your account
• May prevent future purchases from Ligthrer
• Will be vigorously contested if we believe they are unjustified
• May incur administrative fees charged back to you if determined to be fraudulent

If you have filed a chargeback, we will suspend refund processing until the dispute is resolved.

8. Cancellation Policy

8.1 Canceling Orders

Before Service Delivery: You may cancel orders for services that have not yet begun. Contact us immediately to request cancellation. Full refunds will be provided if no work has commenced.

After Service Begins: Once service delivery has begun, cancellation may result in charges for work completed up to the cancellation point.

8.2 Canceling Subscriptions

You may cancel your subscription at any time through:

• Your account dashboard on our website
• Contacting customer support
• Email request to [email protected]

Cancellations take effect at the end of the current billing cycle. You will retain access until that date. No refunds are provided for the current billing period.

9. Satisfaction Guarantee

For certain flagship products and services, Ligthrer offers a satisfaction guarantee:

10. European Union Consumer Rights

For customers located in the European Union, additional rights apply under EU Consumer Rights Directive:

10.1 Right of Withdrawal

EU consumers have the right to withdraw from a purchase within 14 days without giving any reason, except for:

• Digital content that has been supplied with your consent before the end of the withdrawal period
• Customized or personalized goods
• Services fully performed with your prior consent before the withdrawal period ends

10.2 Defective Products

EU consumers have the right to a repair, replacement, price reduction, or refund if products are defective or not as described, within 2 years of delivery.

11. Exceptions and Special Circumstances

Ligthrer reserves the right to make exceptions to this policy in special circumstances, including but not limited to:

• Technical difficulties preventing use of purchased products
• Medical emergencies or extenuating personal circumstances
• Service outages or downtime on our part
• Significant changes to product features or functionality

Each case will be evaluated individually. Contact us to discuss your situation.

12. Changes to This Policy

Ligthrer reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Effective Date." Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

13. Contact Us

14. Dispute Resolution

If you are not satisfied with how we handle your refund request, you may:

• Request escalation to a senior manager
• Seek mediation through a neutral third party
• Contact your local consumer protection agency
• Pursue legal remedies as outlined in our Terms & Conditions

We are committed to resolving all disputes fairly and promptly.

This Refund Policy was last updated on January 15, 2025.

Thank you for choosing Ligthrer. We appreciate your business and are committed to your satisfaction.